1. General Information

• This website is operated by Neugen Skinceuticals Private Limited.

• We reserve the right to change, modify, or update these terms at any time. Continued use of the website implies acceptance of the updated terms.

• All content on this site, including product descriptions, images, logos, and text, is owned by or licensed to Neuluxe and is protected under intellectual property laws.

2. Product Information & Pricing

• We strive to display accurate product descriptions, ingredients, and pricing. However, errors may occasionally occur.

• Prices are subject to change without prior notice.

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

3. Orders & Payments

• Placing an order signifies your intent to purchase the selected products.

• Orders are confirmed only after successful payment via approved gateways (Razorpay, Stripe, UPI, etc.).

• In rare cases, we may cancel an order due to stock unavailability or payment failure. You will be notified and refunded promptly.

4. Shipping & Delivery

• Shipping timelines are provided on our Shipping Policy page and may vary based on your location.

• We are not responsible for delays caused by third-party logistics or external circumstances beyond our control.

• Tracking details will be shared once the order is dispatched.

5. Returns, Exchanges & Refunds

• Please refer to our Returns Policy for detailed conditions on product returns or exchanges.

• We do not accept returns of opened or used products unless they are defective or damaged upon arrival.

• Refunds, if approved, will be processed within 5–7 business days.

6. User Responsibilities

By using our website, you agree:

• Not to misuse, hack, or attempt to disrupt our services.

• Not to reproduce or distribute content without written permission.

• To provide accurate and current personal information when placing an order.

• That you are at least 18 years old or are using the website under parental/guardian supervision.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services.

• Product results may vary based on individual skin or hair types. Please read ingredients and consult a professional before use if uncertain.

8. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts located in Mumbai.

 

By using our website and placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.