Welcome to our Shipping & Returns page. We’re committed to delivering a smooth and hassle-free shopping experience for all our customers. Please read the details below to understand how we handle shipping, delivery, returns, and refunds.

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Shipping Policy

1. Order Processing

• Orders are processed within 24–48 hours on business days (Monday to Saturday).

• Orders placed on Sundays or public holidays will be processed the next working day.

2. Delivery Time

• Standard Delivery (India): 3–7 business days (may vary by location).

• Express Delivery (if available): 1–3 business days.

• Remote or rural areas may require additional delivery time.

3. Shipping Charges

• Free shipping on orders above ₹499 (India only).

• Orders below ₹499 may incur a nominal shipping fee (e.g., ₹49–₹79).

• Express delivery charges (if opted) will be calculated at checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS.

• You can also track your order status from your account dashboard.

5. Delays & Exceptions

• Delivery delays may occur during peak sale periods, festivals, or due to unforeseen logistical issues (e.g., natural disasters, strikes).

• We appreciate your patience and will keep you updated.

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Returns & Exchanges

1. Eligibility for Returns

• Products are eligible for return or replacement within 7 days of delivery if:

  • Wrong item was sent

  • Product was damaged in transit

  • Expired or defective product received

2. Non-Returnable Items

• For hygiene and safety reasons, we do not accept returns on:

  • Opened or used products

  • Personal care or beauty items unless defective

  • Free gifts or promotional items

  • Items purchased during flash sales (unless damaged or incorrect)

3. Return Process

• To initiate a return, please email us at info@neugenskinceuticals.com with:

  • Order number

  • Reason for return

  • Images of the product (if damaged/defective)

• Our team will verify and approve your return request within 48 hours.

• Once approved, we will arrange a reverse pickup from your address (where serviceable). Alternatively, you may be asked to ship it back and we’ll reimburse the shipping fee upon confirmation.

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Refunds & Replacement

1. Refund Method

• Approved refunds will be processed within 5–7 business days via:

  • Original payment method (UPI, card, wallet, etc.)

  • Or store credit / coupon, if preferred

2. Replacement Policy

• Replacements will be shipped at no extra cost after the returned item is received and inspected.

3. Refund Denial

• Returns may be rejected if the product:

  • Is used or tampered with

  • Is returned without original packaging

  • Was not purchased from our official store

Additional Notes

• We reserve the right to modify the shipping and return policy at any time.

• Please refer to the product page for item-specific return conditions.